Open Medical Publishing
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Privacy Policy

Effective Date: February 20, 2026

Open Medical Publishing LLC ("we," "us," or "our") is committed to protecting the privacy of our users, authors, reviewers, and customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at openmedicalpublishing.org and its subdomains, use our services, or interact with us.

1. Information We Collect

1.1 Information You Provide

  • Account & Profile Information: Name, email address, username, institutional affiliation, and professional credentials when you create an account or submit a manuscript.
  • Invoice & Billing Information: Name, company name, mailing address, email, phone number, and payment information (processed securely via Stripe) when you pay article processing charges or other fees.
  • Contact Information: Name, email, and message content when you submit our contact form.
  • Phone Number: When you provide a phone number on an invoice or opt in to receive text messages from us.

1.2 Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
  • Cookies & Tracking Technologies: We use essential cookies to operate the site, analytics cookies to understand usage, and functionality cookies to remember your preferences. See our Cookies Policy for details.

1.3 Information from Third Parties

  • Payment Processors: Stripe provides us with transaction confirmations and partial payment details (e.g., last four digits of a card) but we never receive or store your full payment card number.
  • SMS Service Provider: Twilio processes SMS messages on our behalf and may provide delivery status information.

2. How We Use Your Information

  • To process manuscript submissions, peer review, and publication.
  • To generate, send, and manage invoices and collect payments for article processing charges.
  • To send transactional emails regarding your invoices, submissions, and account.
  • To send SMS text messages related to your invoices (e.g., new invoice notifications, payment reminders, payment confirmations, and refund notifications) when you have provided a phone number.
  • To respond to your inquiries and provide customer support.
  • To improve our website, services, and user experience through analytics.
  • To comply with legal obligations and enforce our terms.

3. SMS/Text Messaging

If you provide a phone number in connection with an invoice or otherwise opt in to receive text messages, you consent to receive SMS messages from Open Medical Publishing related to your invoices and account. These messages may include:

  • New invoice notifications with a link to view and pay
  • Payment reminders for outstanding invoices
  • Payment confirmation receipts
  • Refund notifications
  • Replies to messages you send to us

Message frequency varies based on your invoice activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you opt back in. Reply HELP for assistance or contact us at openmedicalpublishing@openmedicalpublishing.org.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected through SMS, including phone numbers and message content, is used solely for the purposes described in this Privacy Policy and is not sold, rented, or shared for third-party marketing.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, including Stripe (payment processing), Twilio (SMS messaging), and email delivery services. These providers are contractually obligated to use your information only as necessary to provide services to us.
  • Editorial Partners: Reviewers and editors involved in the peer review process receive only the information necessary to evaluate manuscripts.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if disclosure is necessary to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of internet transmission or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Invoice and payment records are retained for a minimum of seven (7) years for tax and accounting purposes. SMS message logs are retained for the duration of your business relationship with us and for a reasonable period thereafter.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out: Opt out of marketing communications and SMS messages.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at openmedicalpublishing@openmedicalpublishing.org.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including indexing services, institutional repositories, and partner organizations. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Open Medical Publishing LLC
Email: openmedicalpublishing@openmedicalpublishing.org
Website: Contact Form